Erald, September 30, 2015
When it comes to card security, we take it VERY seriously here at SmartTrade App.
SmartTrade App use Stripe as our card processor, who are PCI Level 1 compliant, which is the highest rating in card security.
Stripe is used by companies like Twitter, Kickstarter, Shopify and Pinterest and are one of the most trusted platforms in the world for secure card payments.
If you wish to show this to your customers, you can put this rosette on your website to indicate that you use SmartTrade App and that any payment that they make will be handled efficiently and securely:
Here’s some useful information which will give your customers some reassurance:
– When doing a face to face payment, let the customer hold your phone, check the amount and then press accept to the job. This gives them control over the transaction and allows them to see for themselves what the app is doing. Mobile card payment technology is very new to the market and this might be a person’s first experience using such a unique system, so it’s important to introduce it to them and walk them through it so there isn’t any confusion or anxiety.
– The card details are NEVER stored on the device or on our servers. The long card number and expiry date is X’d out as soon as it’s scanned and is only present for that transaction. Neither SmartTrade App or the web dashboard have your customers card details.
– Stripe take 7 non working days processing a payment to ensure that no fraudulent payments are made through our system. This is all in the interest of security and protection for both the merchant and the customer.
If you have any concerns or questions please email us at: email@example.com or visit our website for more information and our FAQ’s.